Discussions
»
Product and Service Development
»
Data Related Questions
»
Data Dwonload time after recent change of provider!LSEG
Rank: Newbie
Groups: Registered, Registered Users, Subscribers
Joined: 5/7/2010(UTC)
Posts: 2
|
45 minutes for Nasdaq 3000 securites to reach 62% !!!! Unbelievable!!! no problem till the change!!! Edited by user Friday, July 4, 2025 1:36:47 PM(UTC)
| Reason: Not specified
|
|
|
|
|
|
Rank: Newbie
Groups: Registered, Registered Users, Subscribers
Joined: 10/16/2023(UTC)
Posts: 6
Location: South
|
Yes, I logged into the forum to post this same issue. An EXPLORE agains the U.S. Optionable Stocks data used to take about 10 minutes - 15 max. Now takes a minimum of 35 minutes and often as long as 50 minutes. No changes to hardware, environment, or connectivity. Internet connect same and speeds the same. Any reolutions to this???
|
|
|
|
|
|
Rank: Advanced Member
Groups: Moderators, Registered, Registered Users, Subscribers
Joined: 10/8/2010(UTC)
Posts: 1,988
Thanks: 95 times
Was thanked: 159 time(s) in 154 post(s)
|
Originally Posted by: BoldTrader  Yes, I logged into the forum to post this same issue. An EXPLORE agains the U.S. Optionable Stocks data used to take about 10 minutes - 15 max. Now takes a minimum of 35 minutes and often as long as 50 minutes. No changes to hardware, environment, or connectivity. Internet connect same and speeds the same. Any reolutions to this???
Hello, Sorry for the issue you are having with slow data requests. We are working with our data vendor to implement a solution for this. We hope to have a bit more information by early next week for a potential short-term aid to this issue, while a longer-term solution is determined. I will add an additional reply here once I have more information. We do realize that this slowdown is a major workflow concern and is our top priority to get resolved.
|
|
|
|
|
|
Rank: Advanced Member
Groups: Moderators, Registered, Registered Users, Subscribers
Joined: 10/8/2010(UTC)
Posts: 1,988
Thanks: 95 times
Was thanked: 159 time(s) in 154 post(s)
|
Hello,
I wanted to provide a quick update here. We were able to identify the cause of the slowness and provide this information to our data vendor. They will be implementing multiple changes on their end to address this long-term, but changes were also made to increase data volume limits (how much data you can request per minute) to alleviate these speed issues.
This change is effective immediately. Because the issue was addressed on the server/account side of things, no update of MetaStock is needed to address this issue.
|
|
|
|
|
|
| Users browsing this topic |
|
Guest (Hidden)
|
Discussions
»
Product and Service Development
»
Data Related Questions
»
Data Dwonload time after recent change of provider!LSEG
Forum Jump
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.
