Rank: Newbie
Groups: Registered, Registered Users, Subscribers
Joined: 8/26/2011(UTC)
Posts: 2
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When I try to "Download Prices", I get the following error:
Connection Status: Host Connection Failed
If I do:
telnet quotes.reutersdatalink.com 7983
There are 20 repetitions of the DOS flashing cursor, then I get the message:
Connecting To quotes.reutersdatalink.com...Could not open connection to the host, on port 7983: Connect failed
The message
If I do TRACERT from London, UK, I get the output between the === lines
===================================
H:\>tracert quotes.reutersdatalink.com
Tracing route to quotes.reutersdatalink.com [192.165.218.19]
over a maximum of 30 hops:
1 4 ms 1 ms 1 ms SE572 [192.168.1.1]
2 8 ms 7 ms 8 ms 213.1.112.1
3 8 ms 9 ms 9 ms 213.1.114.14
4 11 ms 8 ms 9 ms 213.1.67.162
5 10 ms 8 ms 8 ms 213.1.79.26
6 11 ms 9 ms 8 ms 213.1.79.85
7 9 ms 10 ms 9 ms 87.237.20.246
8 12 ms 10 ms 9 ms ae1-0.lontr2.London.opentransit.net [193.251.254
.33]
9 14 ms 16 ms 9 ms tengige0-5-5-0.lontr1.London.opentransit.net [19
3.251.242.21]
10 10 ms 9 ms 8 ms 81.52.179.254
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
H:\>
======================================
You can see that step 9 is still London.
Step 10 is France.
I would be grateful for any advice.
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Rank: Newbie
Groups: Registered, Registered Users, Subscribers
Joined: 8/26/2011(UTC)
Posts: 2
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All the info in my original post applies to my personal laptop, using my home ISP (Orange, UK).
I tried my personal laptop in a public wireless hotspot at work. I can download prices OK.
Does that mean I can blame my ISP? (I'm not a techie.)
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Rank: Advanced Member
Groups: Moderators, Registered, Registered Users, Subscribers
Joined: 10/8/2010(UTC)
Posts: 1,943
Thanks: 87 times
Was thanked: 155 time(s) in 150 post(s)
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Tracert will never get all the way to our servers but it should get to New Jersey / New York. For some reason, the routing from your home ISP is not making it across the Atlantic. The first step is to check with you ISP to see what they can do to alter their routing table.
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