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Discussions  »  Product and Service Development  »  Data Related Questions  »  Unable to download Datalink data since 5Oct2017
Unable to download Datalink data since 5Oct2017
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teachme  
#1 Posted : Friday, October 6, 2017 2:46:53 AM(UTC)
teachme

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I am a subscriber to Reuters Datalink EoD Asian, Europe and Futures data packages. Since 5Oct2017, I have been unable to download data for Asian and European stocks. However, I am able to download Futures data. Before 5Oct, I have no problems downloading all the data. I am not sure if it is my PC or the server fault. Anyone encountered the same issues? Can MS support verify that the server is working? Thank you.

I am using "The Downloader" ver10.1 for download.

Edited by user Friday, October 6, 2017 2:53:00 AM(UTC)  | Reason: Not specified

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teachme  
#2 Posted : Saturday, October 7, 2017 12:27:30 AM(UTC)
teachme

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My issue is resolved. It is not server fault. Some problems with subscription status.

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Discussions  »  Product and Service Development  »  Data Related Questions  »  Unable to download Datalink data since 5Oct2017
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