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wens5168		#1 Posted : Thursday, January 23, 2014 11:48:24 PM(UTC)
Rank: Newbie Groups: Registered, Registered Users Joined: 3/9/2013(UTC) Posts: 9		I'm using MetaStock EOD 13, I found when the folder MSSmart in C:\Users\<myusername>\App Data\Local homson Reuters\MetaStock\13.0\DataOnDemand Cache is more than 7.0 MB, or the file numbers in it is more than 700, the charts then I opened will be strange picture, similar to Smart Chart but not it. The reopened charts will be normal Smart Chart after I delete all the files in the folder MSSmart. There are some useful charts in the folder MSSmart that I want not delete, can anyone help me? thanks.
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Justin		#2 Posted : Monday, February 10, 2014 3:41:22 PM(UTC)
Rank: Advanced Member Groups: Registered, Registered Users, Unverified Users Joined: 9/13/2004(UTC) Posts: 673 Location: Salt Lake City, UT		Are you able to see the full filename + file extension? If you right click on the file and choose Properties, is there any program it is associated to Open With?
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MS Support		#3 Posted : Tuesday, February 18, 2014 1:12:45 PM(UTC)
Rank: Advanced Member Groups: Moderators, Registered, Registered Users, Subscribers Joined: 10/8/2010(UTC) Posts: 1,960 Thanks: 92 times Was thanked: 155 time(s) in 150 post(s)		Hi, apologies for the issues you had replying. I believe we have reverted some recent settings so hopefully your replies will come through.
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wens5168		#4 Posted : Tuesday, February 18, 2014 4:23:01 PM(UTC)
Rank: Newbie Groups: Registered, Registered Users Joined: 3/9/2013(UTC) Posts: 9		Justin, thanks for your reply. The full filename is such as SRE.mws (SRE is stock symbol). The files are associated to open with mswin. Best regards, Wens
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wens5168		#5 Posted : Wednesday, March 12, 2014 12:39:20 AM(UTC)
Rank: Newbie Groups: Registered, Registered Users Joined: 3/9/2013(UTC) Posts: 9		MS Support wrote: Hi, apologies for the issues you had replying. I believe we have reverted some recent settings so hopefully your replies will come through. Hi, Sir When will you release new version to solve the problem of the software? Thx Wens
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MS Support		#6 Posted : Wednesday, March 12, 2014 2:01:57 AM(UTC)
Rank: Advanced Member Groups: Moderators, Registered, Registered Users, Subscribers Joined: 10/8/2010(UTC) Posts: 1,960 Thanks: 92 times Was thanked: 155 time(s) in 150 post(s)		Right now this is not something we can reproduce. I loaded over 800 securities into my folder and it continued to function normally. We may need more information on the PC itself. Since you don't seem to be crashing, I am not sure anything would really show up in a log file regarding this.
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wens5168		#7 Posted : Wednesday, March 12, 2014 8:56:11 PM(UTC)
Rank: Newbie Groups: Registered, Registered Users Joined: 3/9/2013(UTC) Posts: 9		MS Support wrote: Right now this is not something we can reproduce. I loaded over 800 securities into my folder and it continued to function normally. We may need more information on the PC itself. Since you don't seem to be crashing, I am not sure anything would really show up in a log file regarding this. Thanks for your reply. I tried according to your method also, it's normal. I will check my PC. Best regards, Wens
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