Dear Metastock community, I purchased the add-on Trendmedium ver 2.25 RT from www.trendmedium.com on august 15th. They are officially equis certified company for add-ons. Prior to purchase i chatted two/three times with Mr. Eugene Elabunsky who is the developer of this software. He offered me a discount of 25% on the full price of $499. This worked out to $374 and I readily went for the product since it had a 30 days refund guarantee too. But when i started using the product, I was getting dissatisfactory results and the software had a lot of technical bugs too. I decided to cancel my license and asked them for refund of $374. In return I got a mail from them stating that refund is not possible because i had bought the product at a discount ! If i had bought it at full price i would have got the discount. Please note that while offering discount, the company never told me that i will not be able to get refund if i go for discount. This is real cheating ! and that too by official equis certified company. I sent them several mails but they stopped responding. After a couple of days i managed to get hold of Mr. Eugene Elabunsky on hotmail chat and demanded my money. He said that he can do nothing about the issue. He said that he will offer me Trendmedium ver 3.0 free of cost whenever it is released. Thats the most he can do ! I am still in the 30day guarantee period. I appeal to all my dear Metastock users, developers to do or suggest something about this issue. We cannot take this for granted.. how can an official equis certified company do this to the metastock community. I am from India and $374 is not a small amount for me. I works out to Rs. 17000 . I expect earliest help from the metastock community... thanks in advance

Marilyn (AK - CupCake) Maybe you can inform him (Trendmedium) of all the free advertisement he is getting on the MetaStock forum.

I'm from TrendMedium Team support. Step-by-step explanation. 1. We have created custom solution for his data-provider. 2. After 2 week of trial usage we said he was satisfied from the product but he asked us for a discount because he can't afford to buy the full version. We kindly provided the discount for him. 3. The customer was very satisfied for 10 days after the puchase date. 4. Before and _after_ his refund he looked for optimal parameters for his tickers. And on the refund date, before my answer with explanation about refund he asked Eugene for custom models for him. 5. Lately after the refund request he asked Eugene about the date of additional features release. We always do a refund in normal situations. But if the customer after custom programming and discount asking us for the refund and staying interesting in new features, it looks very strange.

Hi Alexander - I am glad that we have cleared things up. Please take this discussion off line now. It would probably be a little more appropriate. Glad we could put you two in touch with each other! Thanks for your quick response! :) M

Yogpod - We are hearing you loud and clear. I was talking to our support manager this morning and have seen your emails and posts here. Please understand that we would love to help you. Unfortunately any relationship that we had with Trend Medium is no longer in place. We don't sell their product. Any "official MetaStock add-on" we sell on our site and it is covered under our 30 day money back guarantee. There are lots of people out there who develop for MetaStock. We can't control what they do and how they do it. We have asked them to remove the MetaStock logo from their site - unfortuntately a lot of people do that too. I was hoping that by contacting the Trend Medium people on your behalf that you two would work it out. My advice to everyone? Please ask your peers before buying a product you are unsure of. We are all here to help and you can count on honest feedback here. M

Dear Yogpod, Trend Medium will not be the last bit of software that you will purchase. The reason is that YOU ARE GREEDY, just like the rest of us! You want to squeaze out every last dime from every trade. Your Fear of a losing trade consumes you into trying out new SOFTWARE, thinking that there is a better way to get MORE PROFITS. Think of Trend Medium as a losing Trade and move on! Learn from your mistakes and you will be better off in the long run.

Just a general question ..... When you say a product is not upto its mark and produces losing trades ... Can you not take opposite positions to the what the add-on suggests and have a better success rate ?

i don't mean to bump this post and it is certainly not my intention, however i am a user of trend-medium as well as other plugins/add-ons and feel this post is a little unfair. out of all the plugins and addons i use, trend-medium is certainly one of the better and definatley a bargain when scooped up at its discounted prices (when on special). in the past i have also had cause to communicate with eugene on several occassions (mostly licensing issues) and i alsways have recieved a prompt and helpful reply. i have found trend-medium to be a very good trend following indicator that is stable without any problems (at least yet!). i think some people have to realise that not every indicator/system/add-on is NOT the holy grail and there NEVER will be, hence forth it should not be expected. if this is what you are looking for then GET OUT OF TRADING! further, if you want to know of a "crap" metastock indicator, just ask me and i'll tell, but trend-medium is not on that list. damo