Rank: Newbie
Groups: Registered, Registered Users, Subscribers
Joined: 11/5/2005(UTC)
Posts: 6
Location: So California
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Im currently using MS 13 with Eikon and noticed that they have a mobile app for Android and Iphone/Ipad. I loaded the Android version and was unable to sign in as I don't have the proper permissions. I am working on getting those (see below) and will let you know if I am successful as this would be a great addition to an awesome platform. I've requested assistance from Metastock Technical Support as well as Thomson Reuters.
Service Request: 1-10077625564
Tom,
Good afternoon, I saw your query about not being able to login to Eikon via your Android mobile(is this correct?). Upon checking, I learned that you don't have permission to use Eikon via mobile. I will reach out to our permissioning group to add that service on your acct(if you're ok with it).
Thanks,
Earl
Global Eikon Helpdesk
800 738 8377 Option 3
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Rank: Advanced Member
Groups: Registered, Registered Users
Joined: 11/9/2012(UTC)
Posts: 169
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Hi Tom,
Are you using XENITH or Eikon?
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Rank: Newbie
Groups: Registered, Registered Users, Subscribers
Joined: 11/5/2005(UTC)
Posts: 6
Location: So California
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John,
Thats a good question. I would assume Xenith because that is what I signed up for but when I sign on it says:
THOMSON REUTERS EIKON XENITH
Tom
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