Rank: Newbie
Groups: Registered, Registered Users
Joined: 10/4/2010(UTC)
Posts: 3
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I have Metastock 11 installed on a laptop and desktop. I am upgrading the the desktop from a Win XP2 SP3 system to 64bit Windows 7. I have tried to deactivate the program on this latter computer via the internet but get "you did not enter enough digits" error message. The legitimate licence number I am using has three sets of 6 digits separated by a dash. I have tried this as well as inputting the numbers without the dashes with the same result. Can anyone suggest a solution? I have contacted Paritech (Australian distrbuter) who passed me on to Equis support but have not received any answers as yet.
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Rank: Member
Groups: Registered, Registered Users
Joined: 8/24/2010(UTC)
Posts: 15
Location: France
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Bonjour,
Did you :
- uninstall Metastock
- Update XP-> Win 7 64 bits
- re-intall Metastock
If you do not have done this, i suggest :
- uninstall Metastock
- re-install Metastock.
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Rank: Newbie
Groups: Registered, Registered Users
Joined: 10/4/2010(UTC)
Posts: 3
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I did not make it clear that I was upgrading to Win7 on a new computer. So, at the moment I have Metastock installed on two computers but am unable to instal it to the Win7 computer because the deactivation process does not work on one of the old ones.
Andrew
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Rank: Newbie
Groups: Registered, Registered Users
Joined: 10/4/2010(UTC)
Posts: 3
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Equis came to my rescue and remotely solved my problem.
Andrew
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