I have just started a new subscription to Reuters Data link. It works well if I just load data to view charts/indicators but the explorer does not work at all. Explorer takes nearly a minute per share and rejects all shares with the following error message in the rejection window of the report page: "The vendor does not have any information available for this symbol". Clearly the vendor does have all the data since it works nicely when loading them into charts... so why can t explorer get them? Any help greatly appreciated.. klaus PS: I did update the symbol data base.

Problem solved! I have never restarted windows when i was tryiing to fix this problem. Today when I reopened MS10 it claimed that one copy of it was already running - though there was no window open. I checked the task manager in windows 7 and it showed no applications running but MSwin as an active process amongst the usual 80 or so others... I cancelled this one and could start MS10 this time with no complains ... and the problem with the explorer not loading data was solved. Not quite clear how this process could only block the explorer from loading data but not charts.. but that seemed to be the case. I should have tried restarting windows right away... Maybe this helps someone with a similar problem in the future :) Klaus PS: Thanks for your reply - The reason I opened MS10 was to find any path information for the data.. which sounded like a good idea :)

your message sounds like MetaStock is timing out while waiting for the online data to load. You could try reducing the number records requested for the exploration or use local data instead of the online data.