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Quote Center stalls at handshake screen no data downloaded
Rank: Newbie
Groups: Registered, Registered Users
Joined: 11/7/2009(UTC)
Posts: 2
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Hi all. My quote center stalls at the handshake screen on MS 11 and MS 9.1 end of day on my desktop and laptop.
I believe that I am using the right log in and password. Any ideas?
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Rank: Advanced Member
Groups: Registered, Registered Users, Unverified Users
Joined: 9/13/2004(UTC)
Posts: 673
Location: Salt Lake City, UT
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The first step is "Logging On" to Reuters DataLink, which is attempting to authenticate your account over the appropriate data port (7983 for North American data).
If this port is being blocked, you will never get past "Logging on to Reuters DataLink".
The next step is to open an FTP connection. This uses FTP port 21. If you are getting stuck at "Waiting for Data" it is very possible that FTP is being blocked.
You would need to make sure the following addresses/ports are opened:
quotes.reutersdatalink.com (192.165.218.19) on port(s) 7983 through 7989
192.165.218.23 on port 21
192.165.218.24 on port 21
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Rank: Newbie
Groups: Registered, Registered Users
Joined: 11/7/2009(UTC)
Posts: 2
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Yes, thanks, I checked port 21 was closed. I used windows firewall to permit Downloader to access internet. When I did this, the quote center connected properly.
Thanks for the help.
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Quote Center stalls at handshake screen no data downloaded
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