Rank: Newbie
Groups: Registered, Registered Users
Joined: 9/4/2008(UTC)
Posts: 1
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Hi All,
New to using the Reuters Datalink, and having trouble setting the vendor options up with The Downloader.
I have installed it without issue, set up the download requests, however I can't set the vendor options up because everytime I try to open this menu, the dialog box for vendor options comes up, then disappears, in less than an instant, which means I can't put my username and password in to access the data :(
Any ideas what I can do to set this up?
Regards
hype
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Rank: Advanced Member
Groups: Registered, Registered Users, Unverified Users
Joined: 9/13/2004(UTC)
Posts: 673
Location: Salt Lake City, UT
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This is typically caused by the Telephony Service of Windows not being enabled. This service will need to be enabled in order to access Vendor Options. To do this:
-Click Start-->Control Panel (Or Start-->Settings-->Control Panel)
-Double click Administrative Tools (You may need to Switch to Classic View to see this)
-Double click Services (Alternatively you can click Start-->Run and type Services.msc)
-Scroll down the list until you find the Telephony Service and double click on it
-Set the "Startup Type" to Automatic and click the "Start" button inside this window.
Try accessing the Vendor Options again.
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