Cannot open file(s) in the Downloader

MetaStock and The DownLoader create temporary files. Normally, these files are deleted when you close the program, but if it is shut down improperly, these files may not have been deleted.

To delete these temporary files, do the following:

- Make sure that MetaStock and the DownLoader (and Servers if using Pro) are closed

- Click on Start | Find | Files or Folders (Or Search, depending on the version of Windows)

- For Named: type in ~MSFL.*

- Make sure the Look in field is set to C:\ (Assuming your data is stored on your C:\ drive)

- Make sure "Include subfolders" is checked

- Click on the find now button

- Once the ~MSFL files are found, click on Edit | Select All

- Click on File | Delete

- Start MetaStock again

If the problem still exists, find out whether or not the trouble affects all of the securities or just a few. If you are able to open files in one directory but not another, you may have a corrupted file folder. In that case, the easiest solution would be to delete the folder and recreate it.

If the problem still exists, reinstall the Downloader.

Finally, contact Equis Support if all else fails.