Whenever I placed order from equis web site, I get automated mail which says any queries related to purchase send mail to sales@equis.com I sent a mail couple of days back, I am not getting any reply from that account. Probably mail address is changed. Could any body pl give me the latest address? My Mail to sales@equis.com is attached for info (in case equis sales people watch, they can help me directly. My latest order no is 1-4N6K3, pl ensure full shipment.) Subject: Order no 1-4M2WL Hello! I ordered and got shipment promptly for my order no 1-4M2WL through your web for ETS trading system plug-in for MS. Thanks for prompt service. However in this shipment physical manual is missing. I understand that this is not a major problem since softcopy of manual will be inside the CD. (However it is little inconvenient to read Ebooks. I ordered (Order no 1-4LLJ2 through your web) for Dr. Elder's trading room plug-in where I got manual) I request you to take extra care while shipping. Invoice is signed as 'MJ, ops mgr'. Thanks in advance. Sankar sgrsankar@hotmail.com