When I tried to download the U.S stocks end-of-day data(4June2026) for S&P600 , the Downloader software (20.1.26006.3) will crash. I have no problems downloading stock data  for other indices (S&P500, S&P400 mid-cap).

In addition to U.S stocks, Downloader software will crash when I download China and HongKong stock data on 5June2026. Prior to these days, I did not have problems with the Downloader software.

Strangely, when downloading other exchanges (Japan, Singapore), the Downloader software did not crash.

The symbol list I used is from InstrumentListSetup2.exe (1790K, Last Updated: 5/12/2026).

Can someone from Metastock please check on this problem? Thank you.

Hello, We have put up a notice on the issue which can be read at https://www.metastock.com/customer/ (in addition to an email sent out to customers). We have released an updated version of DownLoader to address this.

For MetaStock users, you will want to contact our support team - https://www.metastock.com/company/contact to get the new version.

For customers that only subscribe to Data (do not own MetaStock), you can log in to My Downloads to get the latest DownLoader

Edited by user Monday, June 8, 2026 3:26:07 PM(UTC)  | Reason: Not specified

Originally Posted by: ageitalia

Hello.

Customer support isn't responding, and I haven't received any emails, even though I've been a customer for ages.

I've been waiting for 40 minutes, but now I have to go home.

Could you please send me an email with a link to download the new Downloader?

Thank you.

Hello and sorry for the slow response you encountered.

I have sent an email with a link to the updated DownLoader. Please let me know if you have any additional questions or concerns.