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trueihty  
#1 Posted : Sunday, May 26, 2013 10:49:20 AM(UTC)
trueihty

Rank: Newbie

Groups: Registered, Registered Users
Joined: 2/13/2009(UTC)
Posts: 4

Hello

Since this morning any time when i try to open any of my charts, Metastock warns me:

'You are not entitled to receive information on this symbol from the vendor'

and then i see empty charts for most of main crosses.

and excel shows me 'access denied: user req to PE(231) ' instead of quotes from XENITH

I am sure my XENITH FX subscription is active, so I have no idea what to do. Please help
Toshiba  
#2 Posted : Sunday, May 26, 2013 7:03:35 PM(UTC)
Toshiba

Rank: Newbie

Groups: Registered, Registered Users, Subscribers
Joined: 5/27/2013(UTC)
Posts: 1

I am having the same problem so it must be a problem with metastock and not us the end users. It makes it hard to trade with no incoming data.
koyasan  
#3 Posted : Sunday, May 26, 2013 10:07:57 PM(UTC)
koyasan

Rank: Advanced Member

Groups: Registered, Registered Users, Unverified Users
Joined: 10/7/2007(UTC)
Posts: 52
Location: Melbourne

Was thanked: 1 time(s) in 1 post(s)
same here since this morning....I rang sales but they advised to ring technical but technical is not open......it may be that my subscription is due but normally it is automatic renewal...wait and see I guess and take the day off.
koyasan  
#4 Posted : Monday, May 27, 2013 8:42:01 PM(UTC)
koyasan

Rank: Advanced Member

Groups: Registered, Registered Users, Unverified Users
Joined: 10/7/2007(UTC)
Posts: 52
Location: Melbourne

Was thanked: 1 time(s) in 1 post(s)
data back......all is well with the world again........
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