Hi, I am on 10 EOD with datalink. I didn't delete have to create a new security, I left all of the default folders of Metastock Data even though I initially didn't sign up for the index data from Reuters. Once I decided I wanted that data and signed up for it - it gets updated when ever I use the downloader for updates.

The DOW Jones Industrial Average symbol is .DJI. I also tried doing like you did, File, new security. I knew the symbol, so I didn't need to lookup. Lookup will only grab data you already have in an existing folder or sym file anyway. One thing I found was initially entered the symbol in lower case {.dji} and it didn't work. I changed it to upper case {.DJI as an example} and it worked. It didn't matter what I used as the name.

If you have tried searching your folders, assuming you haven't deleted the index folder, and creating a new symbol - Reuters might not have your subscription right. Call them and make sure it is turned on. I let my indexes lapse one year. When I finally renewed - it was turned on that night. They were pretty good about it.

vm