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indee  
#1 Posted : Wednesday, September 2, 2009 3:09:37 AM(UTC)
indee

Rank: Newbie

Groups: Registered, Registered Users
Joined: 8/15/2009(UTC)
Posts: 4

Hi I am trying to download the data for the US market for the past 10 years by sector and the downloader is crashing again and again. I thought the data is too much so reduce to one sector by secor and still keep on crashing I could see in the event viewer that qcenter is crashing again and again with the following error. System Windows XP pro with Service Pack 3 Event Type: Error Event Source: Application Error Event Category: None Event ID: 1000 Date: 9/2/2009 Time: 4:51:11 PM User: N/A Computer: IMOHAN Description: Faulting application qcenter.exe, version 11.0.0.0, faulting module kernel32.dll, version 5.1.2600.5781, fault address 0x00012afb. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 46 61 69 6c ion Fail 0010: 75 72 65 20 20 71 63 65 ure qce 0018: 6e 74 65 72 2e 65 78 65 nter.exe 0020: 20 31 31 2e 30 2e 30 2e 11.0.0. 0028: 30 20 69 6e 20 6b 65 72 0 in ker 0030: 6e 65 6c 33 32 2e 64 6c nel32.dl 0038: 6c 20 35 2e 31 2e 32 36 l 5.1.26 0040: 30 30 2e 35 37 38 31 20 00.5781 0048: 61 74 20 6f 66 66 73 65 at offse 0050: 74 20 30 30 30 31 32 61 t 00012a 0058: 66 62 0d 0a fb.. Is anybody having the same issue. is there any downtime they notify the users and how about extending the days we are not able to download the data? I am sure they will not be late chraging us every month. Indee
Justin  
#2 Posted : Friday, September 11, 2009 3:27:41 PM(UTC)
Justin

Rank: Advanced Member

Groups: Registered, Registered Users, Unverified Users
Joined: 9/13/2004(UTC)
Posts: 673
Location: Salt Lake City, UT

Unfortunately the kernel32.dll is a very generic error. It could mean that the QCenter.exe itself has become damaged or corrupted. Personally I would recommend reinstalling the software (you may want to uninstall/delete the C:\Program Files\Equis he DownLoader folder first).
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