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MS Support  
#1 Posted : Wednesday, August 17, 2022 8:34:53 PM(UTC)
MS Support

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On October 1st,2022 any legacy version of The Downloader or MetaStock will not be able to connect to the Refinitiv Datalink servers.  This includes any version of The Downloader 11 and older and any version of MetaStock 11 and older.

If you are using any of these versions, in order to continue to collect data via The Downloader, you will need to update to The Downloader version 18.  This is a free update and will allow you to continue to collect data in the MetaStock legacy file format or in the new MetaStock file format.  MetaStock 11 and older will no longer function with Data on Demand via Refinitiv Datalink but will continue to work offline and work with local data.  However, you will need to use The Downloader version 18 to collect data.

If you are using The Downloader 15-17 or MetaStock 15-17, these will continue to work as normal, no action is required on your part.

To upgrade, please log in to your account at www.metastock.com/mydownloads, if you do not see The Downloader version 18, please contact MetaStock Support at  https://www.metastock.com/customer/ .

If you need assistance in getting started with The Downloader version 18, please feel free to reach out to us.

Thank you,

MetaStock

Edited by user Tuesday, August 23, 2022 7:52:07 PM(UTC)  | Reason: Not specified

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