Upgrade to MS16 Daily Charts 18229 failed with missing DLL error

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Upgrade to MS16 Daily Charts 18229 failed with missing DLL error

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chrisdr22		#1 Posted : Wednesday, August 29, 2018 2:58:13 AM(UTC)
Rank: Advanced Member Groups: Registered, Registered Users, Subscribers Joined: 3/13/2018(UTC) Posts: 40 Thanks: 7 times Was thanked: 9 time(s) in 9 post(s)		Hi, After applying the update, MS16 failed to load with the error popup (from memory) "failed to load: metastockresources120EN.dll. It still failed to run after a reboot and no sign of the missing DLL in the MS16 program directory. I fixed it by uninstalling and reinstalling the update. It is now up and running. Christopher

1 user thanked chrisdr22 for this useful post.		MS Support on 8/29/2018(UTC)
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MS Support		#2 Posted : Wednesday, August 29, 2018 10:11:26 PM(UTC)
Rank: Advanced Member Groups: Moderators, Registered, Registered Users, Subscribers Joined: 10/8/2010(UTC) Posts: 1,934 Thanks: 85 times Was thanked: 154 time(s) in 150 post(s)		Originally Posted by: chrisdr22 Hi, After applying the update, MS16 failed to load with the error popup (from memory) "failed to load: metastockresources120EN.dll. It still failed to run after a reboot and no sign of the missing DLL in the MS16 program directory. I fixed it by uninstalling and reinstalling the update. It is now up and running. Christopher Thank you for the update on this. This is something we have seen when installing the latest build without first uninstalling the previous build. We previously updated our My Downloads instructions to include uninstalling the prior version first, but I will pass this information along and see what we can do regarding this going forward.

1 user thanked MS Support for this useful post.		chrisdr22 on 8/30/2018(UTC)
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chrisdr22		#3 Posted : Thursday, August 30, 2018 1:41:21 AM(UTC)
Rank: Advanced Member Groups: Registered, Registered Users, Subscribers Joined: 3/13/2018(UTC) Posts: 40 Thanks: 7 times Was thanked: 9 time(s) in 9 post(s)		If there are any install log files that would be useful to you, please let me know. FYI: As I recall, the upgrade from MS15->MS16 didn't require to uninstall. BTW, I appreciate the update to the exploration screen, now its perfect! Edited by user Thursday, August 30, 2018 1:45:04 AM(UTC) \| Reason: Not specified


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