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chris  
#1 Posted : Thursday, November 8, 2012 2:32:44 PM(UTC)
chris

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Hi, I've tried ringing, emailing and chat with support for a week but have not been able to reach anyone through any lines of communication. Is there actually anyone there?? Regards.
wabbit  
#2 Posted : Thursday, November 8, 2012 3:35:16 PM(UTC)
wabbit

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You could try contacting someone more local... wabbit [:D]
KTP2  
#3 Posted : Thursday, November 8, 2012 5:03:45 PM(UTC)
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Hi Chris,

Between the release of MetaStock 12 and the effects of Hurricane Sandy, our support department has been beyond busy. We realize the waits are long and apologize up front - our support department is working through calls, emails and chats as fast as they can.

While I can't promise, typically calling around 3pm and 5pm MT is a good time (22:00 GMT). In fact right now the lines are quiet. I would recommend phone or chat as your best options:
Phone: +1 (801) 265-9998
Chat: https://www.metastock.com/supportchat

rgds,
Katie


chris  
#4 Posted : Thursday, November 8, 2012 6:36:25 PM(UTC)
chris

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Cool, I figured that may be the issue, I've got an deactivation issue....
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