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Metastock 9 Pro Run on Windows XP SP2 error
Rank: Newbie
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Joined: 5/2/2005(UTC)
Posts: 7
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When I upgrade to 9 version , the program will be terminate by operating system. Ans shows :
Exception code: C0000005 ACCESS_VIOLATION.
Is this Windows problem or Metastock?
thanks
Rex.
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Rank: Advanced Member
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When you install the upgrade or since you have installed the upgrade?
If it is during install make sure you close down your antivirus prior to installing version 9.
If it since the install, tell us when the error happens ( are you opening a chart, appplying an indicator, etc ...)
Patrick
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Rank: Newbie
Groups: Registered, Registered Users
Joined: 5/2/2005(UTC)
Posts: 7
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There is no problem during installation.
Only after running a while, may be 2 hours or 3 hours. It was crashed by Windows XP.
I also check microsoft website, there is no bug fix for this.
I am update to new updates according to microsoft website.
thanks
Rex.
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Rank: Advanced Member
Groups: Registered, Registered Users, Subscribers
Joined: 9/8/2004(UTC)
Posts: 2,266
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Are you running the real time or the End of day version?
You should post the whole error message so we can see what process caused the exception ...
Patrick
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Rank: Newbie
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here is the file content:
//=====================================================
Exception code: C0000005 ACCESS_VIOLATION
Fault address: 01750014 71DEEB8:00000000 t
Registers:
EAX:00003820
EBX:007C0444
ECX:08703850
EDX:D6984F4D
ESI:04A36A60
EDI:0101C620
CS:EIP:001B:01750014
SS:ESP:0023:071DF584 EBP:00000000
DS:0023 ES:0023 FS:003B GS:0000
Flags:00010202
Call stack:
Address Frame Function SourceFile
========================
Local Variables And Parameters
Call stack:
Address Frame Function SourceFile
========================
Global Variables
I am not sure if it's my hardware problem or something else.
thanks
Rex
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Rank: Advanced Member
Groups: Registered, Registered Users, Subscribers
Joined: 9/8/2004(UTC)
Posts: 2,266
Was thanked: 1 time(s) in 1 post(s)
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I highly doubt this is from Metastock.
Do you have any plug ins that work with Metastock ...
Which ones ...
Patrick
PS : Do you have the alerts in metastock set to send you an email? try turning that off ...
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Rank: Newbie
Groups: Registered, Registered Users
Joined: 5/2/2005(UTC)
Posts: 7
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I don't setup alert email. For the plug-in? I don't install any 3rd party plug-in.
************************************************
//=====================================================
Exception code: C0000005 ACCESS_VIOLATION
Fault address: 01750014 71DEEB8:00000000 t
Registers:
EAX:00003820
EBX:007C0444
ECX:08703850
EDX:D6984F4D
ESI:04A36A60
EDI:0101C620
CS:EIP:001B:01750014
SS:ESP:0023:071DF584 EBP:00000000
DS:0023 ES:0023 FS:003B GS:0000
Flags:00010202
Call stack:
Address Frame Function SourceFile
========================
Local Variables And Parameters
Call stack:
Address Frame Function SourceFile
========================
Global Variables
**********************************************
thanks
Rex.
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Rank: Advanced Member
Groups: Registered, Registered Users, Subscribers
Joined: 9/8/2004(UTC)
Posts: 2,266
Was thanked: 1 time(s) in 1 post(s)
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Please post the details from the error message when the program crashes not the error from the log that is created afterwards.
When the program crashes and the error comes up, clikc on details ... That's what I need
Patrick :D
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Rank: Newbie
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<?xml version="1.0" encoding="UTF-16"?>
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</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="1144320" CHECKSUM="0x8E03EFD9" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft(R) Windows(R) Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="(C) Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1242EA" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/16/2004 23:38:36" UPTO_LINK_DATE="08/16/2004 23:38:36" VER_LANGUAGE="中文(中国) [0x804]" />
</EXE>
</DATABASE>
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Rank: Advanced Member
Groups: Registered, Registered Users, Unverified Users
Joined: 10/28/2004(UTC)
Posts: 121
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if it only crashes after a couple of hours of use, the message may point to a memory error.
Are you always doing something at the time (for example, clicking next security, poltting a trendline, closing charts, etc.) or does the program crash without any interaction?
Have you tried running in Windows Safe mode with networking support?
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Rank: Newbie
Groups: Registered, Registered Users
Joined: 5/2/2005(UTC)
Posts: 7
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Yes, it's always crash when I use expert advisor or chang the intraday interval , or even I open 2 windows. It will crash.
I never try under safe mode. will that help?
thanks
Rex.
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Rank: Advanced Member
Groups: Registered, Registered Users, Unverified Users
Joined: 10/28/2004(UTC)
Posts: 121
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It will definitely help to narrow down the reasons why.
If there is no crash in safe mode, it points to a conflict with a driver or something running in the background. You can then boot into VGA mode. If no crash, it's the video driver. If there is a crash, probably something running in the background or possibly a mouse driver.
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Rank: Newbie
Groups: Registered, Registered Users
Joined: 5/2/2005(UTC)
Posts: 7
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I installed fresh windows XP sp2, and only install Metastock, the problem still there. do you think it's because of my hardware problem?
anybody has idea?
thanks
Rex.
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Rank: Advanced Member
Groups: Registered, Registered Users, Unverified Users
Joined: 10/28/2004(UTC)
Posts: 121
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What were the results in Safe Mode?
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