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#1 Posted : Monday, July 5, 2010 10:33:33 PM(UTC)

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Monday 5th July was a holiday in the States, but the rest of the world had a trading day.

It is now 6th July, mid-way through the Asian trading day with Europe starting in a few hours, and we still have no Asian data for 5th July.

I understand it was a holiday, but Reuters is a global company. Was it not possible to have someone on duty to handle this, or else set up the computers to collect data automatically at pre-set times?

#2 Posted : Tuesday, July 6, 2010 10:52:53 AM(UTC)

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This issue is being looked into. Data collection is automatic and while our IT does have alarms set to notify them in case of server-related issues, data collection is a bit more complex / subjective and I am not sure it would be feasible to have alarms for an issue like this. I do apologize for any inconvenience that this caused.
#3 Posted : Tuesday, July 6, 2010 11:15:03 AM(UTC)

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Thank you for posting this David, this has indeed been very frustrating.
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