logo
Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

Options
Go to last post Go to first unread
andrewp  
#1 Posted : Monday, October 4, 2010 7:40:17 PM(UTC)
andrewp

Rank: Newbie

Groups: Registered, Registered Users
Joined: 10/4/2010(UTC)
Posts: 3

I have Metastock 11 installed on a laptop and desktop. I am upgrading the the desktop from a Win XP2 SP3 system to 64bit Windows 7. I have tried to deactivate the program on this latter computer via the internet but get "you did not enter enough digits" error message. The legitimate licence number I am using has three sets of 6 digits separated by a dash. I have tried this as well as inputting the numbers without the dashes with the same result. Can anyone suggest a solution? I have contacted Paritech (Australian distrbuter) who passed me on to Equis support but have not received any answers as yet.
Carmichael_f  
#2 Posted : Tuesday, October 5, 2010 1:24:36 PM(UTC)
Carmichael_f

Rank: Member

Groups: Registered, Registered Users
Joined: 8/24/2010(UTC)
Posts: 15
Location: France

Bonjour,

Did you :
- uninstall Metastock
- Update XP-> Win 7 64 bits
- re-intall Metastock

If you do not have done this, i suggest :
- uninstall Metastock
- re-install Metastock.

andrewp  
#3 Posted : Tuesday, October 5, 2010 8:39:18 PM(UTC)
andrewp

Rank: Newbie

Groups: Registered, Registered Users
Joined: 10/4/2010(UTC)
Posts: 3

I did not make it clear that I was upgrading to Win7 on a new computer. So, at the moment I have Metastock installed on two computers but am unable to instal it to the Win7 computer because the deactivation process does not work on one of the old ones.

Andrew
andrewp  
#4 Posted : Tuesday, October 12, 2010 11:50:53 PM(UTC)
andrewp

Rank: Newbie

Groups: Registered, Registered Users
Joined: 10/4/2010(UTC)
Posts: 3

Equis came to my rescue and remotely solved my problem.

Andrew
Users browsing this topic
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.